Communication Agentic AI Internal Product
My Role:
UX Researcher, Experience Designer & Product Strategist
Company:
A Fortune 500 Company
Project Type:
Enterprise Product/Service
Project Date
2025
Communication Agentic AI Internal Product
My Role:
UX Researcher, Experience Designer & Product Strategist
Company:
A Fortune 500 Company
Project Type:
Enterprise Product/Service
Project Date
2025
Executive Summary
Problem Statement
As a global enterprise with 70,000+ employees and 700,000 affiliated staff, effective internal communication is a critical foundation for healthy growth. With AI emerging as a new driver of innovation, more employees are using AI to support communication, but the lack of unified standards has limited impact. The enterprise needs a standardized tool that ensure streamlined used of AI to support communication.
Solution
I initiated this internal project which aimed to create standardized, communication-focused AI agents scalable across the enterprise. The AI agents not only follow guidelines and templates to create and refine communication, but also encourage and support ideation of communication strategies to align with business value.
Impact
The initial user test within the team showed promising results with 100% participants reporting communication workflow improvement and demanding a full release. Early access has been distributed to all department employees with roadmap to scale to enterprise-level.
Features
Strategy Planning
Help employees without great communication skills to understand best approach in internal communication.
Content Creation
Agents can create drafts or refine communication based on its knowledge (include guidelines, templates and past examples).
Tailored Agents
Two agents to address the different needs of employees and leadership users.
Scalability
Agents prompting are structured to be easily modified to adapt to different departments and user groups.
Executive Summary
Problem Statement
As a global enterprise with 70,000+ employees and 700,000 affiliated staff, effective internal communication is a critical foundation for healthy growth. With AI emerging as a new driver of innovation, more employees are using AI to support communication, but the lack of unified standards has limited impact. The enterprise needs a standardized tool that ensure streamlined used of AI to support communication.
Solution
I initiated this internal project which aimed to create standardized, communication-focused AI agents scalable across the enterprise. The AI agents not only follow guidelines and templates to create and refine communication, but also encourage and support ideation of communication strategies to align with business value.
Impact
The initial user test within the team showed promising results with 100% participants reporting communication workflow improvement and demanding a full release. Early access has been distributed to all department employees with roadmap to scale to enterprise-level.
Features
Strategy Planning
Help employees without great communication skills to understand best approach in internal communication.
Content Creation
Agents can create drafts or refine communication based on its knowledge (include guidelines, templates and past examples).
Tailored Agents
Two agents to address the different needs of employees and leadership users.
Scalability
Agents prompting are structured to be easily modified to adapt to different departments and user groups.
Executive Summary
Problem Statement
As a global enterprise with 70,000+ employees and 700,000 affiliated staff, effective internal communication is a critical foundation for healthy growth. With AI emerging as a new driver of innovation, more employees are using AI to support communication, but the lack of unified standards has limited impact. The enterprise needs a standardized tool that ensure streamlined used of AI to support communication.
Solution
I initiated this internal project which aimed to create standardized, communication-focused AI agents scalable across the enterprise. The AI agents not only follow guidelines and templates to create and refine communication, but also encourage and support ideation of communication strategies to align with business value.
Impact
The initial user test within the team showed promising results with 100% participants reporting communication workflow improvement and demanding a full release. Early access has been distributed to all department employees with roadmap to scale to enterprise-level.
Features
Strategy Planning
Help employees without great communication skills to understand best approach in internal communication.
Content Creation
Agents can create drafts or refine communication based on its knowledge (include guidelines, templates and past examples).
Tailored Agents
Two agents to address the different needs of employees and leadership users.
Scalability
Agents prompting are structured to be easily modified to adapt to different departments and user groups.
Executive Summary
Problem Statement
As a global enterprise with 70,000+ employees and 700,000 affiliated staff, effective internal communication is a critical foundation for healthy growth. With AI emerging as a new driver of innovation, more employees are using AI to support communication, but the lack of unified standards has limited impact. The enterprise needs a standardized tool that ensure streamlined used of AI to support communication.
Solution
I initiated this internal project which aimed to create standardized, communication-focused AI agents scalable across the enterprise. The AI agents not only follow guidelines and templates to create and refine communication, but also encourage and support ideation of communication strategies to align with business value.
Impact
The initial user test within the team showed promising results with 100% participants reporting communication workflow improvement and demanding a full release. Early access has been distributed to all department employees with roadmap to scale to enterprise-level.
Features
Strategy Planning
Help employees without great communication skills to understand best approach in internal communication.
Content Creation
Agents can create drafts or refine communication based on its knowledge (include guidelines, templates and past examples).
Tailored Agents
Two agents to address the different needs of employees and leadership users.
Scalability
Agents prompting are structured to be easily modified to adapt to different departments and user groups.